Last updated: October 16, 2026

Introduction

The Skate Lab is part of the Imperial Crown family of brands. These Terms & Conditions apply specifically to online product sales and use of The Skate Lab’s webshop, including orders, payment, shipping, returns, and refunds. Our Privacy Policy describes the use of personal information, and our Legal Notice provides business and website information. The current version of these Terms & Conditions is available on The Skate Lab’s website.

By using The Skate Lab’s webshop or placing an online order, you acknowledge and agree that you are fully and unconditionally bound by these Terms and Conditions.

Definitions

“The Skate Lab” means The Skate Lab, part of the Imperial Crown family of brands, as well as Imperial Crown – The Netherlands, Imperial Crown (international), and all their respective subsidiaries, affiliates, associated companies, foundations, trusts, organizations, and corporations under the jurisdiction of Eglives Demalion.

“Client” means any natural or legal person using The Skate Lab’s webshop or entering into a contractual or pre-contractual relationship concerning an online purchase. This includes users, customers, buyers, purchasers, consumers, recipients, and contracting parties.

“Products” means goods, items, materials, equipment, components, and merchandise offered or sold through The Skate Lab’s webshop.

“T&C” means these Terms and Conditions, as amended from time to time.

Scope and Applicability

These T&C apply to online purchases, orders, reservations of Products, use of the webshop, and related contractual or pre-contractual relationships with The Skate Lab.

By using The Skate Lab’s webshop or purchasing Products online, the Client acknowledges and agrees to be fully and unconditionally bound by these T&C, without reservation.

In the event that both the Client and The Skate Lab maintain their own terms and conditions, the Client expressly agrees that these T&C shall prevail and exclusively govern the legal relationship. No contractual or pre-contractual relationship shall exist that is not governed by these T&C.

These T&C are published on the official website of The Skate Lab. The version published on The Skate Lab’s website is the governing version of these T&C. In the event of any difference from versions published elsewhere, this version shall prevail, shall be deemed the sole legally binding version of these T&C, and shall be considered the most current and authoritative.

The Skate Lab forms part of the Imperial Crown family of brands. These T&C govern online product sales through The Skate Lab, including where an associated entity supplies the Products. They do not govern separate coaching, consultancy, performances, on-site assignments, governance roles, or other professional services.

Payment Terms

All invoices shall be paid in full within the payment term specified on the invoice, into the bank account designated by The Skate Lab. Online sales will be met using the online payment service provided by The Skate Lab. 

If payment is not received within the initial payment term, The Skate Lab reserves the right to increase the outstanding invoice amount by 100% for each subsequent period of seven (7) calendar days during which payment remains outstanding. This surcharge shall accrue without limitation and without the need for further notice of default.

In addition to the surcharge, the Client shall be responsible for all costs of collection, including but not limited to administrative fees, attorney fees, and costs of third-party collection agencies.

Liability and Waiver of Claims

The Skate Lab excludes all liability, under any legal theory and in any form whatsoever, for any direct, indirect, consequential, incidental, or other damages arising out of or in connection with any Product, online order, use of the webshop, or related legal relationship with the Client.

The Client expressly waives, releases, and renounces any and all rights to bring claims, demands, proceedings, or requests for compensation or damages of any nature whatsoever against The Skate Lab, its representatives, or associated entities.

Intellectual Property

All intellectual property rights relating to the webshop, including copyrights, trademarks, trade secrets, patents, know-how, designs, texts, images, logos, symbols, recordings, product descriptions, branding, videos, and graphic elements, remain the property of The Skate Lab or the relevant suppliers or licensors.

The Client may use such intellectual property only with the prior express written consent of the rights holder and within the scope of a limited, non-transferable licence expressly granted in writing. No transfer, assignment, or licence is granted merely by purchasing a Product or using the webshop.

Without prior written permission, this content may not be reproduced, adapted, distributed, shared, disclosed, or used commercially. Any unauthorised use shall constitute an infringement subject to immediate legal action, damages, and injunctive relief.

Confidentiality

The Client undertakes to treat as strictly confidential any and all information, communications, or materials disclosed by or relating to The Skate Lab in connection with an online order or use of the webshop, whether written, oral, digital, visual, or otherwise, and whether expressly marked confidential or not.

The Client shall not disclose, reproduce, transmit, or make available such confidential information to any third party without the prior express written consent of The Skate Lab.

This obligation of confidentiality shall be perpetual, surviving the termination of the contractual or pre-contractual relationship, and shall apply to all uses, direct or indirect.

Any breach of confidentiality shall entitle The Skate Lab to immediate legal recourse, including but not limited to damages, injunctive relief, and termination of all relations.

Force Majeure

The Skate Lab shall not be liable or responsible for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, armed conflict, terrorism, epidemics, pandemics, strikes, lockouts, labor disputes, government measures, embargoes, or power failures.

In such cases, the Client shall remain fully obligated to pay for expenses incurred and the full contract price of any online orders that could not be delivered due to the force majeure event.

Indemnification

The Client shall fully indemnify, defend, and hold harmless The Skate Lab, its representatives, and affiliates against any and all claims, damages, liabilities, losses, costs, and expenses (including legal fees) arising from or related to:

(a) the Client’s use of The Skate Lab’s webshop, Products, or webshop content;

(b) any third-party claim based on the Client’s conduct, omissions, or breach of these T&C.

Data and Privacy

By using the webshop or placing an online order with The Skate Lab, the Client consents to the collection, storage, and use of personal and business data by The Skate Lab for administrative, contractual, marketing, and legal purposes.

The Skate Lab shall handle such data at its sole discretion, subject only to applicable mandatory legal standards.

Non-Disparagement

The Client agrees never to make, publish, or communicate any statement, whether written, oral, digital, or otherwise, that may reasonably be interpreted as derogatory, defamatory, or harmful to the reputation, standing, or interests of The Skate Lab.

This obligation is perpetual and applies both during and after the termination of the relationship.

Upon demand by The Skate Lab, the Client shall issue a public apology, in a form, content, and manner determined exclusively by The Skate Lab, correcting and retracting the disparaging statements.

Any breach shall entitle The Skate Lab to immediate legal recourse, including damages, injunctive relief, termination of relations, and the enforcement of the public apology obligation.

Termination

The Skate Lab reserves the right to terminate, suspend, or withdraw from any contractual or pre-contractual relationship concerning an online order or webshop use, in whole or in part, at any time and for any reason, with or without cause, by written or electronic notice.

Such termination shall not discharge the Client from any existing or future obligation to pay fees, charges, or other amounts due under these T&C or under any contract, whether or not the online order has been fulfilled in whole or in part.

The Client shall have no right to claim compensation, damages, or restitution of any kind as a result of such termination.

Jurisdiction and Dispute Resolution

Any dispute, controversy, or claim arising out of or in connection with these T&C, or the breach, termination, or invalidity thereof, shall be finally settled by binding arbitration in accordance with the Statute of Eglives Demalion, or provisions derived therefrom.

In the event that arbitration under the jurisdiction of Eglives Demalion is deemed unenforceable by a competent authority, disputes shall be submitted exclusively to the competent courts of the Netherlands, and Dutch law shall apply as a fallback.

Amendments

The Skate Lab reserves the right to amend these T&C at any time, without prior notice to the Client. Amended terms shall take immediate effect upon publication or notification and shall automatically govern all ongoing and future legal relationships concerning online purchases and webshop use between The Skate Lab and the Client.

Residual Authority

In any situation not expressly covered by these T&C, The Skate Lab reserves the right to make determinations, issue guidelines, or establish obligations which shall be binding upon the Client.

Severability

If any provision of these T&C is held invalid, unlawful, or unenforceable for any reason, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the intent and purpose of the original.

Survival

The following provisions of these T&C shall survive termination, expiration, frustration, or cessation of the contractual or pre-contractual relationship, and shall remain perpetually binding upon the Client:
- Payment Terms
- Liability and Waiver of Claims
- Intellectual Property
- Confidentiality
- Indemnification
- Data and Privacy
- Non-Disparagement
- Termination
- Survival.

The Client acknowledges that these obligations are of a continuing nature and shall remain enforceable without limitation of time.

Online Sales and Webshop Use

Applicability to online sales

These additional provisions apply to all purchases, orders, reservations, and use of The Skate Lab’s webshop.

By using the webshop and/or placing an order, the customer declares their agreement to these additional provisions and the other general terms and conditions of The Skate Lab.

Product information and images

The Skate Lab strives to present products, specifications, colours, images, and descriptions as accurately as possible.

However, differences in colour, appearance, finish, or product details may arise due to:

- screen settings;
- lighting conditions;
- production changes;
- manual finishing;
- supplier changes.

Obvious errors, mistakes, or typographical errors on the website are not binding on The Skate Lab.

Specialist products and customisation

A large proportion of the products offered by The Skate Lab consists of specialist sports products and customised products.

Customised and personalised products include, among other things:

- assembled skates;
- boots attached to blades;
- boots attached to chassis;
- blades/chassis/frames attached to boots;
- engraved blades;
- modified or assembled components;
- wheels with bearings fitted;
- specially ordered products.

These products are considered personalised products and are excluded from the right of withdrawal and the right of return, unless there is a manufacturing defect or non-conformity under applicable law.

Use of sports equipment

The customer is responsible for:

- correct assembly;
- proper use;
- maintenance;
- periodic inspection;
- safe use of sports equipment.

The Skate Lab is not liable for damage, injury, or consequential loss arising from:

- use or misuse of products;
- improper maintenance;
- normal wear and tear;
- modifications by third parties;
- incorrectly assembled components;
- sports use, including intensive sports use;
- use of the products in an unsafe sporting environment under the professional supervision of qualified sports professionals;
- general use of the products.

Orders and availability

All orders are subject to:

- availability;
- stock levels;
- availability from suppliers;
- price changes;
- technical errors.

The Skate Lab reserves the right to cancel orders in whole or in part in the event of:

- obvious pricing errors;
- stock issues;
- payment problems;
- suspected fraud;
- provision of incorrect information.

If an order cannot be supplied, any amount already paid will be refunded.

Delivery and delivery times

Stated delivery times are indicative and do not constitute strict deadlines.

The Skate Lab depends on external suppliers, distributors, and carriers. Delays do not give rise to a right to compensation or termination of the agreement, unless mandatory consumer law provides otherwise.

The risk of loss or damage passes to the customer upon dispatch (handover to the shipping agency/company) to the specified delivery address.

Returns and refunds

Returns and refunds are handled exclusively in accordance with the Returns and Refunds section below.

The return policy forms an integral part of these general terms and conditions.

Privacy and data processing

The Skate Lab processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

Further information is provided in The Skate Lab’s Privacy Policy.

Applicable law

All online sales agreements, orders, purchases, and use of The Skate Lab’s webshop are governed in the first instance by the general terms and conditions, including the applicable law and dispute resolution arrangements designated therein.

To the extent that the arrangements in the general terms and conditions prove inapplicable, Dutch law alone applies on a supplementary basis. In that case, disputes will be submitted to the competent court in the Netherlands, unless applicable mandatory consumer law provides otherwise.

Changes to the terms

The Skate Lab reserves the right to amend these general terms and conditions and these additional provisions.

The most current version is published on The Skate Lab’s website.

Returns and Refunds

The following return and refund provisions form an integral part of these Terms and Conditions.

Return period

The Skate Lab applies a return period of 14 calendar days. This means that you may submit a return request within 14 days of receiving your order.

To qualify for a return, the product must:

- be unused and undamaged;
- be in the same condition in which it was delivered;
- have any original labels and packaging;
- be returned complete;
- be accompanied by proof of purchase or an order number.

Requesting a return

To request a return, please contact:

info@theskatelab.nl

Returns must always be registered in advance. Products sent back without a prior return request will not be accepted.

Return address:

The Skate Lab  
Beneden Oosterdiep 60  
9641 JE Veendam  
The Netherlands

Exceptions / non-returnable products

The following products are not eligible for return or refund:

- personalised or custom-made products;
- assembled skates;
- boots mounted on blades;
- blades mounted to boots;
- boots mounted on a chassis or frame;
- chassis or frames mounted to boots;
- engraved or personalised blades;
- wheels in which bearings have already been fitted;
- products that have been used, worn, skated on, or otherwise damaged through use.

Due to the specialist nature of our products and user safety considerations, wheels, blades, boots, chassis, and other skate products that have been used, even once, or assembled will not be accepted for return.

Damage and incorrect deliveries

Please inspect your order immediately upon receipt.

If a product is defective, damaged, or incorrectly supplied, please contact us as soon as possible at info@theskatelab.nl so that we can assess the issue and, where necessary, offer an appropriate solution.

Exchanges

Would you like a different product? Provided the product meets the return conditions, we recommend returning the original product and placing a new order.

European right of withdrawal (14 days)

Consumers within the European Union have a statutory right of withdrawal of 14 days, unless an exception applies, such as personalised or custom-made products.

During this period, you may cancel or return your order without giving a reason, provided the product is unused, undamaged, and in its original condition.

The exceptions listed under “Exceptions / non-returnable products” continue to apply in full.

Products are returned entirely at the customer’s own expense and risk. A restocking fee of 50% of the purchase price of the returned products will be charged.

Refunds

We will inspect the product after receiving the return shipment.

If the return is approved, the purchase amount, less the 50% restocking fee, will be refunded using the same payment method used for the original payment.

Refunds are processed within 10 business days after approval of the return. Please note that banks or payment providers may require additional processing time.

Return costs and responsibility

Products are returned entirely at the customer’s own expense and risk.

The Skate Lab is not liable for damage, loss, or delay affecting return shipments during transport.

Shipping

The following shipping provisions form an integral part of these Terms and Conditions.

Shipping costs

Shipping costs are payable by the customer unless expressly stated otherwise.

The Skate Lab may, at its discretion, offer free shipping above certain order values or during promotional campaigns. Such offers do not create any continuing entitlement.

Delivery times

Stated delivery times are indicative and do not constitute strict deadlines.

The Skate Lab depends on suppliers, distributors, and carriers. Delivery delays do not give rise to a right to compensation or termination of the agreement, unless mandatory consumer law provides otherwise.

Some specialist, personalised, or specially ordered products may have longer delivery times.

Dispatch and carriers

The Skate Lab uses external shipping and transport providers.

After the order has been handed over to the carrier, the customer will receive tracking information, where available.

The Skate Lab is not liable for delays, loss, or damage caused by carriers, customs procedures, or other external parties, except in cases of wilful misconduct or gross negligence.

Risk and receipt

The customer must inspect the order immediately upon receipt for visible damage, defects, or inaccuracies.

Visible transport damage must be reported immediately upon receipt to both the carrier and The Skate Lab at info@theskatelab.nl.

The risk of loss or damage passes in accordance with applicable Dutch and European consumer law.

Loss or problems during transport

If a shipment is lost, delayed, or arrives damaged during transport, the customer must report this as soon as possible to both the relevant carrier and The Skate Lab.

The Skate Lab dispatches orders through external shipping and transport providers and depends on their services. Investigations, claims, and procedures relating to loss, delay, or transport damage are handled in the first instance through the relevant carrier or shipping agency.

The customer must cooperate fully, including by providing necessary information, photographs, documentation, or statements.

Incorrect address details

The customer is responsible for entering correct shipping and contact details.

Additional costs arising from incorrectly supplied information may be charged to the customer.

International shipments

International shipments outside the European Union may be subject to import duties, VAT, customs charges, or other local levies. These costs are payable entirely by the customer.

Return shipments

Return shipments are governed by the Returns and Refunds section of these Terms and Conditions.

Return costs and return shipping risk are borne by the customer unless otherwise agreed in writing.